During the past few months, we have been working hard to secure the business to ensure that we have been able to reopen. Please take moment to read through this document as it will help you to enjoy your visit with us and to help you understand the changes we have made.

On Thursday 13th of August 22, 2020 we were given permission to reopen our business following the forced closure of businesses due the COVID-19 outbreak. We were issued with a document from the government which was created alongside BALPPA (British Association of Leisure Parks, Piers and Attractions) which Baloo’s are a member of. The document was operational guidance on how to open indoor play. We have since been preparing and re-training ourselves, managers, staff and making some changes so we could open and create a safe environment for children to come and enjoy indoor play. When you arrive please take time to observe the guidance in place by way of signage.

Some of the changes are as follows

• Please arrive no more than 5 minutes prior to your booking time. We will be unable to allow you to enter until your chosen time.
• When you arrive at the building there may be a couple of minutes before you are allowed in the building. We will do what we can to minimise waiting times and to get you sat down. Please have your booking confirmation that was emailed to you so our Team can check you in. This can be printed or shown via the screen of a mobile or tablet etc.
• We are now limited to 40% of our capacity. The number of people allowed in the building has been restricted so a level social distancing can be maintained between all visitors. We have had to increase out entrance prices slightly as a result of the reduced capacity. Prices are subject to review without prior notice
• We are only able to offer a maximum of three 2 hours play and pay sessions a day.
  09:30am to 11:30am
  12:30pm to 14:30pm
  15:30pm to 17:30pm
  We will close for 1 hour to clean thoroughly before reopening the doors for the next session.
• Online bookings only. All visitors must book via our website www.baloossoftplay.co.uk WE ARE NOT ALLOWED any walk-in customers.
• We are now offering table service. (no more queuing!) When you arrive, you will be shown to your table and someone will be along to take your order. Your order will be placed on a tab and you will be required to pay in full before you leave at the servery or at your table.
• Parents/carers must accompany children under 9 to the toilet to ensure hands have been washed. Please try to use the toilets on the same floor of the building that your table is on.
• Masks/ face coverings should always be worn by visitors over 11 years old except when sat at your table.
• Please do not move tables. Speak with a member of staff if you wish to discuss your allocated seating.
• We are unable to allow anyone access to the sensory room during our opening hours. A private session may be available please contact us to discuss this.
• We are operating a one-way system in the building and we ask you to keep left on the stairs and pass on the yellow x. Please ask your children to not run up the stairs and to use the soft play equipment to move from floor to floor.

Our full Terms & Conditions details are here  please read