BALOO’S SOFT PLAY are committed to respecting and protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you.

Data Protection Act 1988 (‘the Act’)

We are registered under the Data Protection Act and comply with the Act in all our dealings with your personal data.


Use and collection of personal information

In general you can visit our website without telling us who you are and without revealing any information about yourself. If, however, you use our site you will need to register and you will be asked to provide certain information such as your contact details. We will store this data and hold it on computer or otherwise.

We may use information that you provide:

To register you with our website and to administer it.
For assessment and analysis, e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services.

If you do not want us to use data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.

We may disclose your personal information to third parties

If we are under a legal duty to disclose or share your personal data in order to comply with or meet any legal obligation.

Security

We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will aim to inform you before collecting your data if we intend to use your data for such purposes or we intend to disclose your information to any third party for such purpose. You can exercise your right to prevent this happening by checking certain boxes on the forms we use to collect your data.

General

You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request. Any request should be sent to:

Mr B Coombs/Mrs L Coombs
17 Silver Street
Trowbridge
Wiltshire
BA14 8AE

PARTY TERMS AND CONDITIONS

Thank-you for booking your party at Baloo’s Soft play. Please take a moment to study the following guidelines to make your party more enjoyable. Thank you


General

You have now secured your party booking with the payment of a 50% deposit.

A) If you cancel your party booking with more than 30 days from your booking date, your deposit will be refunded as this will provide Baloo’s enough time to allocate the party booking to another customer.

B) If you cancel the party booking with less than 30 days from your booking date, your deposit is non-refundable, as Baloo’s may not be able to rebook the party booking to another customer in time.
The outstanding balance for the party is required at least 7 days prior to the party – you can pop in, make a card payment over the telephone or make an online payment.

You may pay for additional children on the day – we do not offer refunds for any children that do not attend the party.  If final numbers increase greatly, please advise at least 3 days before your party to ensure we can cater for them all.

Please advise your guests – all adults enter ‘free of charge’ however any siblings (aged 1-12 years old) not on the guest list will be asked to pay our usual admission prices.

Additional party invitations can be collected from Baloo’s reception, if required, or downloaded from www.baloossoftplay.co.uk/parties


Your party day has arrived!

Party parent/s to arrive 10 minutes before the party is due to commence so we can confirm the guest list with you in preparation for welcoming your guests.

Please encourage your guests to arrive on time – we can then direct them to the allocated seating for your party
Your party will last for 2 hours in total.

On arrival, you will be greeted by a party host – there maybe additional hosts who will take your party for the activity and party food.

Party parent/s and guests will be taken to their VIP seating area to sit back and relax until the party is due to eat (please use this area, particularly during busy periods)

Playtime for our parties will vary depending on the party option you have selected.
For example:

1) Playtime for our Baloo’s classic option one party will last for 75 minutes
2) Playtime for our Baloo’s Disco Bash UV party will last for 60 Minutes

After playtime, a party host will make a tannoy announcement to ask the children to gather in the adult seating area where everyone will be collected to move on to the next area.

For ‘themed’ parties the announcement will gather the children to be led on to their chosen activity for 30 minutes. The cake ceremony will take place and then the food will be served for the final 30 minutes

The PARTY FOOD will consist of a hot or cold mixed buffet, depending on your party food option when booking the party

1) Hot food selection, Pizza or hotdogs, and selection of buffet finger food
2) Cold food selection, Sandwiches – ham, jam, cheese or chocolate spread and selection of buffet finger food

For all parties, the announcement will be made to take the children to have their party food

What must be done before the party.
Outstanding balance for the party paid 7 days prior to the party
Final numbers confirmed 3 days before the party (ONLY if they greatly increase)


What to bring on the day of the party
Guest list – completed – so we can confirm all children invited on arrival
Your birthday cake and candles (DO NOT bring knives into the facility please)
Your party bags if applicable


Clothing
Socks must be worn at all times.
It is recommended that children wear long sleeves and full length trousers, as the slides – particularly the racing slide – can cause friction burns. Polyester and nylon materials (tracksuits and football shirts) can be prone to burns and scorch marks.

Car Parking
There are several convenient carparks within a few minutes walking distant from the Baloo’s soft play venue.

Food Allergies
If any of your guests have food allergies, you are recommended to bring your own food for that child. If there are dietary preferences, please let us know in advance and we will do our very best to accommodate your wishes.

General Rules
Children should always be supervised by their parents or a responsible adult. It is advised to have one parent for every 5 children and for the younger guests – one parent for every 3 children
Baloo’s ‘RULES OF PLAY’ apply at all times. These can be found on entry into the building or on our website
Baloo’s will be open to the general public unless you have chosen the ‘Hire the Venue’ party or ‘Laser’ party (the general public will leave the building at the time the laser guns are in use). Please ask Reception for more details.

Please consider the privacy of other guests in the venue when taking photographs or filming your party.

Nearing completion of your party, a feedback form will be handed to you – your thoughts would be greatly appreciated!

We hope you have an enjoyable party!


if you have any questions or concerns, please contact us the following

Tel: 01225 764753
email us on [email protected]

Our company registration number 10307391


Thank-you from Team Baloo’s